Refund Policy — Epic Cloudflare OS
Effective date: 2026-08-09
Repo Access (one-time / annual)
| Situation | Refund |
|---|---|
| Duplicate charge / clear Stripe error | Full refund |
| You were not invited within 7 days of verified payment and you contacted support | Full refund (or invite—your choice) |
| Change of mind after private materials were delivered | No refund (digital goods) |
| Fraudulent chargeback after use | Account banned; we dispute with Stripe |
Request within 14 days of purchase for eligible cases: epictechai@gmail.com with Stripe receipt email.
Hosted Pro / Team (subscriptions)
| Situation | Refund |
|---|---|
| Cancel anytime | Access until period end; no partial-month refund by default |
| Service materially unavailable >72h continuous (our fault) | Pro-rate credit or refund at our discretion |
| Chargeback abuse | Immediate suspension |
How to cancel Hosted
Use the Stripe Customer Portal link we provide, or email epictechai@gmail.com from the paying address.
Chargebacks
Contact us first. Friendly resolution is faster. Confirmed abuse may result in permanent ban and collection of evidence for Stripe.